Contact Customer Service

Contact us ([email protected]) for order inquiries, return authorizations, suggestions, and general product information.

Payment Methods

We accept Bitcoin, Litecoin, Dogecoin, Vertcoin, Dash, Visa, Mastercard, American Express, Discover, & Paypal.

Shipping Information

Domestic US Shipping: We use USPS Priority Mail for most domestic orders. Shipping prices are calculated based on the weight and dimensions of the product and the shipping address zip code. We occasionally use UPS ground for large orders. Customers in Alaska and Hawaii please allow 5-7 business days for USPS Priority Mail delivery. Shipping is calculated during the checkout process once you enter the state and zip code of the shipping address.

International Shipping: We use USPS First Class mail for all international orders weighing 4 pounds or less. We use USPS Global Priority Mail for all orders weighing more than 4 pounds. Refer to the tables below for international shipping prices. Please note: On January 17, 2016 the United States Postal Service increased all international First Class and Priority Mail rates. The rate increases are significant. Our shipping prices are exactly what USPS charges us for shipping. We do not profit off shipping prices.

Info

How to Save Money on International Shipping: As you can see in the tables above, USPS charges the same postage rate for 9 ounces to 2 pounds. To reduce your “per piece” shipping cost, order as close to 2 pounds as possible. Example: To ship 2 large shirts to Europe costs $22.50 for shipping or $10.25 per shirt. An order for 4 large shirts going to Europe costs the same $22.50 to ship, but the per piece shipping cost reduces to $5.13 per shirt. Garment weights are listed on the Garment Sizing page. There is a link to the page in each product description or you can click here.

Undeliverable and Unclaimed Orders: If your order is returned to us as unclaimed or undeliverable, we will notify you and offer to ship it to you again, but you will need to pay 50% of the original shipping charge. If you refuse the 50% shipping charge or do not reply to the notification we will issue a credit for the merchandise portion of your order. We will not refund the original shipping charge.

Packaging Materials

All our packaging material is environmentally friendly. Our poly mailers are made of recycled plastic and are reusable (please reuse them). Our cardboard mailers and boxes are made of recycled material. Our packing peanuts are biodegradable.  Our bubblewrap is made of recycled plastic. We reuse paper packing material and boxes whenever possible.

Garment Information & Sizing

We sell the best quality garments we can. Quality is our top priority. We want you to love your Epic Pants clothing and wear it often. Click here to view detailed garment descriptions and sizing.